Thank you for shopping at MELANGÉ (melangekorea.com)
If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS & REFUNDS:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You can send the item you consider defective to:
AFTERGLOW COSMETICS SDN. BHD.
A2-33A-02 SOHO Suites KLCC
Jalan Perak, 50450 Kuala Lumpur
Malaysia
Exchange or Store Credit
must be exchanged within 30 days of purchase
TO RETURN OR EXCHANGE YOUR PURCHASED PRODUCT PLEASE PROVIDE THE FOLLOWING:
ONLINE PURCHASES
For items purchased at MELANGÉ (melangekorea.com) website, please provide the following:
1. Complete an Online Returns Form;
2. Provide original proof of purchase;
3. Ensure the product is in original, undamaged, unopened packaging and resalable condition;
4. Any promotional gifts included with the purchased product, in undamaged and unopened packaging;
5. Ensure that your product is returned within 7 (working) days of submitting the Online Returns Form;
FREQUENTLY ASKED QUESTIONS
How long does it take to process a refund?
Store refunds are processed immediately; however it can take up to 5-7 days for your bank to clear the funds back to your account.
Online refunds may take up to 2 weeks to be processed. This is due to the extenuated timing for return shipping and handling.
What if I receive a product as a gift, but I would like to change it for something else?
Please contact for assistance at (03-9779 4580), or email (melangemalaysia@gmail.com).
What if my product is damaged or faulty?
In the unlikely event that you receive an item that is incorrect or faulty, we will happily organize a replacement once the original item has been returned.
What if I return a product one day after the 7 or 30-day term, but there was a public holiday during the period? Does the holiday count as a “ working day”?
“Working Days” mean calendar days, which excludes weekends and public holidays.
How will my refund be processed?
A refund payment will be processed according to the original tender method.
CONTACT CUSTOMER SERVICE
Please feel free to contact our Friendly Team on (03-9779 4580), or email (melangemalaysia@gmail.com).