Thank you for shopping at MELANGÉ (melangekorea.com)
If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS & REFUNDS:

All sales are final. No change of heart refund requests will be entertained. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately at c.service.lsc@gmail.com or call us at 03-21618008

Exchange or Store Credit
must be exchanged within 30 days of purchase
TO RETURN OR EXCHANGE YOUR PURCHASED PRODUCT PLEASE PROVIDE THE FOLLOWING:

ONLINE PURCHASES
For items purchased at MELANGÉ (melangekorea.com) website, please provide the following:
1. Complete an Online Returns Form;
2. Provide original proof of purchase;
3. Ensure the product is in original, undamaged, unopened packaging and resalable condition;
4. Any promotional gifts included with the purchased product, in undamaged and unopened packaging;
5. Ensure that your product is returned within 7 (working) days of submitting the Online Returns Form;

FREQUENTLY ASKED QUESTIONS

How long does it take to process a refund?
Store refunds are processed immediately; however it can take up to 5-7 days for your bank to clear the funds back to your account.
Online refunds may take up to 2 weeks to be processed. This is due to the extenuated timing for return shipping and handling.

What if I receive a product as a gift, but I would like to change it for something else?
Please contact for assistance at (03-2161 8008), or email (melangemalaysia@gmail.com).

What if my product is damaged or faulty?
In the unlikely event that you receive an item that is incorrect or faulty, we will happily organize a replacement once the original item has been returned.

What if I return a product one day after the 7 or 30-day term, but there was a public holiday during the period? Does the holiday count as a “ working day”?
“Working Days” mean calendar days, which excludes weekends and public holidays.

How will my refund be processed?
A refund payment will be processed according to the original tender method.

CONTACT CUSTOMER SERVICE
Please feel free to contact our Friendly Team on (03-2161 8008), or email (melangemalaysia@gmail.com).